Thank You for ordering with Royal Strandz LLC.
WE ASK THAT YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU ARE ENTERING IN THE CORRECT BILLING ADDRESS THAT IS ASSOCIATED WITH YOUR BANK CARD.
IF YOU DON’T ENTER THE CORRECT BILLING ADDRESS, YOUR CARD WILL NOT PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED, IT WILL FALL OFF, AND IT’S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
1. How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday–Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
All Packages Delivery is with the USPS. Business days are Monday–Saturday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at (206) 693-8376
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
we are not responsible for any stylist trying to custom color or dye your virgin hair outside of “Royal Strandz LLC.”, because we understand that everyone is not a colorist or a specialist at coloring hair extensions that’s why we take care of the hassle for you with our custom coloring services.
You must contact us first before refunding your package at (206) 693-8376 During Business Hours within the seven (7) day return period. All Royal Strandz LLC. Hair Extensions must be shipped back unopened in it’s original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Royal Strandz LLC. hair seal on the bundle has been broken!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Royal Strandz LLC. security seal was not broken. Refunds are normally returned back to your bank Card within 24-48Hrs.
6. May I make a exchange?
Yes, you can make an exchange within SEVEN (7) DAYS. The Royal Strandz LLC., hair seal MUST NOT be Broken.
The hair MUST NOT be unwrapped, Uncombed, Un-Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.
All Sales are final on custom coloring.
All Sales are final on promotions and specials.
Ship your Exchange/Refund it to:
Royal Strandz LLC.
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Royal Strandz LLC. will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.
Our Business Hours Are Monday–Friday 10AM-6pm